Shipping policy

Special Terms for International Deliveries

Purela's online store ships internationally within the EU VAT and customs area. Please note that we do not deliver to destinations outside this area, including the Åland Islands, the Canary Islands or Norway.

Delivery Restrictions

We do not ship liquid food products packaged in fragile glass containers, as breakage could damage the rest of the shipment. Liquid hygiene and cosmetic products (such as cleansers, soaps, etc.) and dietary supplements in glass packaging may be ordered internationally without restriction.

Maximum parcel weight is 10 kg and maximum dimensions are 60 x 60 x 36 cm.

Returns on international orders are at the customer's own cost. Free returns do not apply to international deliveries.

Special Orders

If you wish to place an order that falls outside these terms — such as large quantities, liquids or deliveries to destinations not listed — please contact our customer service team. If an order does not meet our international delivery terms, our customer service team will contact you regarding any necessary changes before dispatch.

Payment Methods

International orders can be paid by the most common credit cards as well as Finnish online bank payments.

Delivery Methods and Times

Delivery method and cost vary by destination and are selectable at checkout. Depending on the destination country and carrier, parcels are delivered either to a collection point or directly to the recipient's address. This cannot be specified in advance when placing an order.

Delivery times vary by destination. Deliveries to neighbouring countries typically take 3–5 business days and to more distant destinations 6–10 business days.

 

Contact

Purela / H/H Design Oy

info@purela.fi

Liusketie 5, 90620 Oulu

041 312 8410