Terms of service
GENERAL TERMS AND CONDITIONS
About the Online Store
Products in this online store are sold by Purela / H/H Design Oy, Business ID 2173159-0. We sell products to adults for personal use. All prices include VAT. We reserve the right to change prices and delivery costs without prior notice.
Ordering
Orders are placed through our online store at https://purela.fi
All orders are confirmed by email or text message, stating the order total, delivery costs and items ordered. To receive an order confirmation, a valid email address and mobile phone number must be provided at the time of ordering.
By placing an order, the customer agrees to the delivery terms in force at the time of purchase.
Order Confirmation
We will send an order confirmation by email containing the following information:
Full company contact details
Conditions of the right of cancellation
Cancellation instructions
Information on who bears the cost of returns
Information on liability for defects
Instructions for complaints
Payment and delivery terms
General terms and conditions
Payment Methods and Payment Service Providers
Payment processing for Finnish customers is handled by Paytrail Oyj (Business ID 2122839-7) in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the payee on bank and card statements and forwards the payment to the merchant. Paytrail Oyj holds a payment institution licence. In the event of a complaint, please contact the seller in the first instance.
Paytrail Oyj, Business ID: 2122839-7
Innova 2, Lutakonaukio 7
40100 Jyväskylä, Finland
Tel: 0207 181830
paytrail.com
In order to offer Klarna payment options, we may transmit your personal data — including contact and order details — to Klarna at the time of purchase, so that Klarna can assess your eligibility for their payment methods and tailor them accordingly. Your personal data will be processed in accordance with Klarna's own privacy notice.
Delivery Times
We dispatch orders within 1–2 business days of receiving them. If you require urgent delivery, please contact us at info@purela.fi.
Any exceptional delivery times will be communicated in our online store and, where applicable, on our social media channels.
Delivery Methods and Costs
Delivery costs include postage and packaging. The applicable delivery cost is displayed at checkout once a delivery method has been selected.
Domestic deliveries (Finland) are handled by Matkahuolto, DSV, PostNord or Posti. Orders are dispatched as parcels or large-letter packages with tracking. If fragile packaging is required, an additional handling fee applies in accordance with the carrier's current pricing.
Find your nearest Matkahuolto service point at: matkahuolto.fi/palvelupisteet
Track Matkahuolto parcels via their mobile app: matkahuolto.fi/paketit-mobiilisovellus
International deliveries (EU) are handled by Posti and UPS. Delivery times are typically 3–5 business days to neighbouring countries and 6–10 business days to more distant EU destinations. Delivery method and cost vary by destination and are selectable at checkout.
Returns
To return an item, you may use our Posti return code: 689493. A return fee of 6.90 euros will be deducted from your refund.
For international returns, the customer is responsible for all return costs. Please contact us at info@purela.fi before returning any item from outside Finland.
Return address:
Purela
Liusketie 5
90620 Oulu
Finland
We do not accept returns more than 14 days after receiving the order. The day of receiving is not included in this time period. Once a return has been approved, the refund will be issued directly to your account after the returned item has been received and processed.
Problems During Delivery and Defective Products
If a product has been lost in transit, damaged or incorrectly delivered, please notify us immediately at info@purela.fi or in writing to the return address above.
Notification of an incorrect or defective delivery must be made within 14 days of receiving the order. If a parcel has been damaged in transit, a complaint must be filed with the carrier immediately.
Other
We reserve the right to amend these delivery terms at any time. Customers are responsible for reviewing the terms in force at the time of placing their order.
Purela / H/H Design Oy treats all customer data with complete confidentiality and commits to not sharing customer data with third parties.
